John and Ernest Connecting Continents Inc. is not only concerned with financial development but with educational as well We recognize the significance of education and its ability to help form, maintain and develop our company. Therefore, we utilize a large number of our time and energy to ensure that our employees constantly develop their knowledge and skills through education and training. After all, their development is John and Ernest Connecting Continents Inc. development, and our clients as well.
We crafted a series of training programs for our company's use. The subject-matter of each program varies, depending on the current level and skill of the employee. We have training programs for new employees, sales agents and even managers – new or old, training is a necessity. Currently, we have 4 training programs. The first is designed for the newcomer, to enable him or her to adapt to the needs of the company. The second is designed as a refresher course for regular employees, to remind them of their roles in the company and to enable them to realign themselves towards their goals. The third is designed to further develop the communications skills of workers, and the last is a leadership program for managers. These strategies are exist to ensure our clients that John and Ernest Connecting Continents Inc. is a progressive and innovative company, and that all members are highly trained and skilled, no doubt proving our commitment to this business.
LEVEL 1 PROGRAM
:
Unit 1- The Framework of Call Centers
- An Introduction to the Call Center Industry
- Western Culture and their Relevance to the Call Center
- Call Center Environment and People
Unit 2- Telephone Protocols for Inbound and Outbound campaigns
- Verbal Communication and Speech
- Inbound Campaigns
- Outbound Campaigns
Unit 3- The Application of Knowledge, Skills and Attitudes toward Making an Effective Call Center Agent
- Spill and speech practice
- Mock Calls
LEVEL 2 PROGRAM
Unit 1- The Ethics of Work
- Understanding the Self
- Understanding the business
- Finding our Niche
Unit 2- Work Duties and Responsibilities
- Work Schedule and Management
- Employee Performance Evaluation
- New goals and missions
Unit 3- Towards the Development of Work
- Effective and Efficient Working Styles
- Benefits of Work
LEVEL 3 PROGRAM
Unit 1- Grammar 101
- Common grammar mistakes of sales agents
- Revisiting SVA and tenses
- Parts of a speech
Unit 2- Accent Training
- Vowels and consonants
- Intonation and pronunciation
Unit 3- Public speaking
- Traits of a good public speaker
- Persuasive and argumentative speech
- Issues today
LEVEL 4 PROGRAM
Unit 1- Leadership
- Leadership styles
- Finding your own
- Responsibilities of Leaders
Unit 2- Presentation
- Effective presentation techniques
- Communication strategies for presentations
For more information, please contact our office |
